Get A Free Quote
Get a free online quote or speak to a dedicated agent.
If your computer has slowed right down, is behaving strangely or showing pop-up ads you can’t get rid of, there’s a reasonable chance it has a computer virus, malware or some kind of unwanted software running in the background. It happens to a lot of people and it’s more common than most realise.
The team at Computer Technicians provides a professional virus removal and malware removal service across Melbourne every week. We are experienced in removing all forms of malware including viruses and spyware, ransomware, trojans, rootkits, worms, keyloggers and unwanted toolbars. We use professional grade tools to find and completely remove infections that free antivirus software misses. Malwarebytes, Kaspersky, ESET, Bitdefender. The proper stuff. Not a quick scan and a crossed fingers job.
Call us today on 0484 357 559 or 03 7056 6626 to talk through what your computer is doing. Or fill in our online enquiry form today and we’ll arrange an appointment with a local computer technician at a time that suits you.
Customer Rating: 4.9/5 based on 620+ reviews
IS MY COMPUTER INFECTED?
How Do You Know If You Have a Virus?
Sometimes it’s obvious. Unexpected pop-ups everywhere, browser redirecting to sites you didn’t ask for, antivirus software alerts going off constantly. Other times it’s not obvious at all. The computer just feels slow. A bit off. Programs crash for no clear reason. The fan runs loud all the time even when you’re not doing much. A slower computer is one of the most consistent early signs of a malware infection.
The truth is a lot of modern malware is designed specifically to run quietly in the background so you don’t notice it. Keyloggers recording every keystroke you make. Ransomware sitting dormant waiting for the right moment. Cryptomining software using your CPU and GPU to mine cryptocurrency while you’re just trying to get work done. None of these announce themselves.
The most common warning signs we see are a computer that has slowed down significantly for no obvious hardware reason, a browser homepage that has changed on its own, unexpected pop-ups even when no browser is open, programs you didn’t install appearing in the taskbar or startup, unwanted toolbars appearing in the browser, and antivirus software that has been disabled or won’t open. If any of those sound familiar give us a call.
VIRUS AND MALWARE REMOVAL SERVICE MELBOURNE
Expert Virus Removal. Done Properly.
Running Windows Defender and doing a quick scan is a start but it’s not always enough. Some virus infections specifically target and disable Windows Defender. Others embed themselves deep enough in the operating system that a surface level scan won’t pick them up at all.
When we carry out a virus removal process we boot into a clean environment first where possible. We run multiple scanning tools including Malwarebytes Premium, ESET Online Scanner and Kaspersky Virus Removal Tool because different tools catch different things.
Once we’ve completed the removal of malicious software we go through the startup programs, scheduled tasks, browser extensions and registry entries to make sure nothing has been left behind.
After the malware cleanup we install and configure proper internet security software so the computer is protected going forward.
TYPES OF MALWARE WE REMOVE
Common Virus and Malware Infections We Deal With
Viruses and Spyware Computer viruses attach themselves to legitimate files and spread when those files are opened. Spyware collects personal information and passwords.
Trojans Disguised as legitimate software and create backdoor access.
Rootkits Deep-level infections that may require full system reinstall.
Worms Spread across networks quickly.
Keyloggers Record keystrokes including passwords and banking details.
Ransomware Encrypts files and demands payment.
Adware and Toolbars Pop-ups, redirects and browser hijacking.
Phishing Attacks Malicious emails leading to infection.
Tech Support Scams Fake alerts leading to remote access scams.
RANSOMWARE REMOVAL MELBOURNE
Files Encrypted? Ransom Note on the Screen?
Ransomware encrypts your files and demands payment. We do not recommend paying the ransom.
We remove the ransomware and assess recovery options including backups and decryption tools.
SAME-DAY VIRUS REMOVAL MELBOURNE
Same-Day Service Available Across Melbourne
Same-day virus removal is available across all Melbourne suburbs for bookings before 10am.
We prioritise urgent cases to minimise damage and downtime.
SPYWARE REMOVAL SERVICE MELBOURNE
Spyware Running in the Background?
We remove spyware, adware, browser hijackers and persistent infections completely.
WHAT ABOUT MACS?
Apple Mac and MacBook Virus and Malware Removal
Macs can get malware. We clean both macOS and Windows systems thoroughly.
INTERNET SECURITY AND PREVENTION
Measures to Prevent Future Infections
We set up antivirus, updates, browser safety and recommend backups.
COMPUTER REPAIR SERVICES AFTER AN INFECTION
Sometimes the Malware Does Damage
We repair system damage using tools like SFC and DISM or perform clean installs if required.
THE REMOVAL PROCESS
What to Expect
1 to 3 hours depending on severity.
Fixed quote upfront.
No Fix No Fee
Same-Day Service
Fixed Pricing
WHO WE ARE
Computer Technicians is a Melbourne based computer repair business specialising in virus removal.
We service all Melbourne suburbs.
FREQUENTLY ASKED QUESTIONS
How do I know if my computer has a virus? Slow performance, pop-ups and unknown programs.
Can I just use Windows Defender? It helps but misses threats.
Will I lose files? Usually no, we back up data.
Could slow PC be malware? Yes or hardware.
Mac virus removal? Yes.
Cost? Fixed quote.
Home or drop-off? Both.
Business infections? Yes.
Tech support scam? Hang up and call us.
Best antivirus? Malwarebytes or ESET.
Book a Same-Day Virus Removal Service in Melbourne
Call us on 0484 357 559 or fill in the form.
Fixed fee. Fast turnaround. All Melbourne suburbs.
Call Now · Get a Free Quote
What We Work With And Other Services We Provide
100% Satisfying Customer Reviews! Not convinced? See below
CASE STUDY
Ransomware on a Home Office PC — Nunawading
A customer contacted us after turning on her custom built ASUS PC one morning to find all her files had been renamed with a strange extension and a text file had appeared on the desktop demanding payment in Bitcoin within 72 hours. She ran a small copywriting business from home and the encrypted files included three years worth of client documents, invoices and project work.
She called us the same morning. We were with her that afternoon.
First thing we did was disconnect the machine from the network completely and take a full image of the drive before touching anything else. This is important with ransomware because you want a copy of the encrypted state before any recovery attempts in case something goes wrong during the process.
We identified the ransomware variant using ID Ransomware, an online tool that analyses the ransom note and the file extension to identify which specific strain you’re dealing with. In this case it was a variant of STOP/DJVU which is one of the most common ransomware families targeting home users. Good news and bad news with STOP/DJVU. The bad news is that recent variants use an online key which means decryption without the attacker’s key isn’t possible. The good news is that older variants used an offline key and tools exist to decrypt those.
Her variant was unfortunately a recent one so direct decryption wasn’t possible. However she had an external hard drive she occasionally backed up to, last backup was about six weeks prior. Not perfect but far better than nothing. We recovered the files from the backup, removed the ransomware completely from the system using Malwarebytes and ESET, went through the scheduled tasks and registry manually to make sure nothing was left behind, updated Windows which was several months out of date and had known vulnerabilities the ransomware had likely exploited, and set up Malwarebytes Premium as ongoing internet security software.
We also set up automatic daily backups to her external drive using Windows File History so that if anything like this happened again she’d lose hours of work at most rather than weeks.
The likely entry point was a phishing email with a malicious attachment that looked like a client brief. She remembered opening something a few days earlier that seemed a bit odd. STOP/DJVU almost always arrives via phishing or fake software downloads. We went through what to look for in suspicious emails and how to check a sender address properly before opening attachments. We also set up two-factor authentication on her email account which had not been enabled.
She lost about six weeks of files which was painful but recoverable. The documents she couldn’t find in the backup she was able to reconstruct from emails sent to clients. Not ideal but a much better outcome than it could have been.
The whole job took about four hours on site and one follow up visit the next day to verify everything was clean and the backup system was running correctly.
Total repair cost to the customer was $320. She told us afterwards she’d been quoted $800 by someone else who wanted to wipe the machine and reinstall the operating system without attempting any recovery first. Wiping the machine would have destroyed any chance of recovering the files.
