Home IT Support For Melbourne

Computer Technicians provides home IT support across Melbourne every day of the week. We come to you, we sort out whatever needs sorting, and we explain what we did in plain English before we leave.

No jargon. No hour long phone queues with an overseas call centre. A local technician at your door who actually fixes the problem.

Call us on 0484357559 or fill in our online enquiry form today and we’ll arrange an appointment with a local computer technician at a time that suits you.

Home IT Support Near You

At Computer Technicians, we come to your home and look at the actual problem. We carry diagnostic tools, we’ve seen most of these issues dozens of times before, and we work through it properly until it’s fixed. In most cases we can sort it out the same day.

The most common home IT jobs we get called out for are slow computers, WiFi problems, new device setup, virus and malware removal, printer issues, email problems, and helping people who’ve just bought something new and can’t get it working.

If your problem isn’t on that list give us a call anyway. There’s a good chance we’ve dealt with it before.

We Fix Computers Running Slow

At Computer Technicians, a slow computer is almost always a fixable problem.

It’s usually the hard drive, the RAM, a malware infection running in the background, or Windows being months out of date and running a dozen unnecessary startup programs.

When we look at a slow computer we run a full diagnostic first.
Check drive health our tools. Look at what’s eating memory in Task Manager. Check CPU temperatures to see if the machine is throttling itself.

If the machine is genuinely too old to be worth fixing, we’ll tell you that too.

Computer Technicians address WIFI and internet problems

At Computer Technicians, our Home IT services also address Wi-Fi problems.

In one room the wifi works fine and the next one doesn’t. The internet drops out every evening when everyone gets home.

Computer Technicians carry proper wireless diagnostic tools. We measure signal strength room by room, check for interference from neighbouring networks, test the modem performance and look at every device on the network.

New Computer & Device Setup

At Computer Technicians, we set up new Windows laptops and desktops, Apple Macs and MacBooks, iPads and Android tablets, smart TVs, printers, SONOS speakers, wireless security cameras and smart home devices.

We transfer your data from the old computer to the new one using proper migration tools so nothing gets left behind. We reinstall programs, gett the printer connected, set up email, make sure everything is backed up. We connect all your devices to the WiFi. We show you how to use anything new before we leave.

Printer Setup and Troubleshooting

Computer Technicians work on all major printer brands including HP, Canon, Epson, Brother and Lexmark. Most printer problems come down to a driver issue, a network configuration problem, or the printer having lost its IP address on the network.

We sort it out and make sure it’s printing from every device in the house before we leave.

Email Setup and Troubleshooting

At Computer Technicians, we help set up email accounts on laptops, desktops, iPhones, Android phones and tablets. Gmail, Outlook, iCloud, Microsoft 365, and most Australian ISP email accounts.

We also sort out email problems on existing devices, emails not sending, not receiving, inbox not syncing, password issues, etc.

Virus and Malware removal

Computer Technicians help remove viruses, malware, spyware, adware and ransomware using professional grade tools to remove pop-up ads everywhere, browser redirecting to sites you didn’t open, antivirus software that won’t run, computer running slow for no obvious reason which are the classic signs of a malware infection.

Data Backup And Transfer

Most people don’t have a proper backup until the day they need one and it isn’t there. A hard drive failing, a ransomware infection, a laptop dropped down the stairs. If there’s no backup, the files are gone.

We set up automatic backups using Windows File History or Apple Time Machine to an external hard drive. We also set up cloud backup for customers who want an offsite copy. We do data transfers from old computers to new ones, from one drive to another, and from computers to external drives.

If a drive has already failed and you need data recovered, give us a call.

We work with data recovery tools and can advise on whether professional lab recovery is needed.

Smart Home Setup

Computer Technicians can set up smart TVs from Samsung, LG, Sony and others including Netflix, Stan, Disney+ and Kayo. Apple TV and Chromecast. SONOS and multi-room audio systems. Ring and Arlo wireless security cameras. Google Home and Amazon Alexa smart speakers. Philips Hue smart lighting. Wireless doorbells and intercoms.

We test and measure the WiFi signal at the location of each device before we set it up.

If coverage is the problem we say so and recommend the right fix before installing anything.

Who We Are

Computer Technicians is a Melbourne based home and business IT support company. We come to you anywhere across Melbourne. You deal with the same technician from the first call to when the job is done.

We work on Windows PCs and laptops, Apple Macs and MacBooks, iPhones, iPads, Android devices, printers, smart TVs and home network equipment. If it’s a tech problem in your home there’s a good chance we’ve seen it before.

All Melbourne suburbs. Six days a week.

FREQUENTLY ASKED QUESTIONS

Do you come to my home or do I need to bring the computer in? We come to you. We travel to all Melbourne suburbs. If dropping off is more convenient for you that’s fine too.

How much does a home IT support call cost? Fixed fee depending on what needs doing. We give you a quote before starting any work. No surprises.

Can you help with an Apple Mac or MacBook? Yes. We work on Windows and Apple machines. Mac repairs, MacBook setup, macOS problems, Time Machine backup setup, iCloud issues.

My computer is very slow. Can you fix it? In most cases yes. Slow computers are usually a hard drive, RAM or malware problem. We run a diagnostic first and give you an honest answer about what’s causing it and what it would cost to fix before doing anything.

Can you set up a new computer and transfer everything from my old one? Yes. New computer setup including data transfer from the old machine is one of the most common jobs we do. Files, programs, settings, email, browser bookmarks.

My printer keeps going offline. Can you fix it? Yes. Printer offline issues are almost always a network configuration problem or a driver issue. We sort these out regularly.

Can you help an elderly parent who isn’t confident with technology? Yes. A big part of what we do is helping people who don’t feel comfortable with technology get set up properly and understand how to use their devices. We’re patient, we speak plain English and we don’t make anyone feel silly for asking questions.

Do you set up smart TVs and streaming devices? Yes. Smart TVs, Apple TV, Chromecast, streaming apps, SONOS speakers. We set up and test everything and show you how it works before we leave.

Can you help with email setup on a new phone? Yes. Gmail, Outlook, iCloud, Microsoft 365, ISP email accounts. On iPhones, Android phones, iPads and laptops.

My internet keeps dropping out. Can you look at it? Yes. Wi-Fi and internet troubleshooting is something we do every week.