About Computer Technicians: Melbourne’s Trusted IT Experts

At Computer Technicians, we don’t just fix computers; we provide peace of mind in a digital world. Established in 2016 by Brian Mathew, our mission has remained consistent: to provide Melbourne residents and businesses with engineer-grade technical support delivered with transparency and local accountability.

Our Heritage & Experience

With over 40 years of combined industry experience, our team has witnessed the evolution of technology from early home computing to modern AI-integrated systems. This deep-rooted history allows us to troubleshoot complex legacy issues that modern “quick-fix” shops often overlook.

  • Founded: 2016 in Melbourne.

  • The Team: Led by Brian Mathew (B.Eng in Computer Science, MBA), our staff consists exclusively of qualified Computer Engineers. We do not use third-party contractors; every technician you meet is a full-time member of our expert team.

  • Our Reach: From the Melbourne CBD to Pakenham, Brighton, and the Mornington Peninsula, we are Victoria’s local on-site and in-lab IT partners.

Why Choose Us?

1. Verified Expertise (Microsoft Partners)

As an official Microsoft Partner, we are held to rigorous standards of technical proficiency. Our engineers stay ahead of the curve with direct access to the latest security patches, OS architecture, and cloud deployment strategies. Whether it is a Windows 11 migration or a complex Apple Mac logic board repair, we apply engineering principles to every task.

2. Proven Methodology: The “Diagnostics-First” Approach

We believe that a repair is only as good as the diagnosis. Our workflow includes:

  • 24-Point Hardware Integrity Check: Every device is screened for underlying electrical or thermal issues before software work begins.

  • Forensic Data Safety: We utilize industry-standard data protection protocols to ensure your photos, documents, and business files remain private and secure during the repair process.

  • Post-Repair Validation: No device leaves our bench without passing a stress test to ensure long-term stability.

3. Absolute Trust & Transparency

In an industry often clouded by jargon, we prioritize clarity:

  • No Fix, No Fee Guarantee: If we cannot diagnose the issue or provide a solution, you don’t pay for labor.

  • Extended Warranty: We provide a 12-month workmanship guarantee—well above the 3-month industry standard.

  • Professional Reporting: We are trusted by major Australian insurance providers to draft detailed damage assessment reports for claims.

Our Commitment to the Melbourne Community

We are more than a service provider; we are part of the Victorian business ecosystem.

  • Environmental Responsibility: We actively promote “Repair over Replace” to reduce e-waste in our local landfills.

  • Award-Winning Service: We are proud to be one of the highest-rated IT services on Google and ProductReview.com.au, with over 600+ five-star testimonials from clients who value our “no-geek-speak” approach.

Compliance & Business Credentials

For your security, we maintain full transparency regarding our corporate identity:

  • Legal Entity: Computer Technicians

  • ABN: 56 813 703 979

  • Insurance: Fully covered with $20M Public Liability Insurance and Professional Indemnity.

  • Privacy: We strictly adhere to the Australian Privacy Principles (APPs) regarding the handling of client data.

Contact the Experts

Have an IT emergency or need a strategic consultation?

  • Head Office: 440 Collins St, Melbourne, VIC 3000

  • Phone: 03 7056 6626

  • Mobile: 0484 357 559

  • Email: info@computertechnicians.com.au

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About The Owner

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Brian Mathew

Brian is a Melbourne-based IT professional with a long-standing passion for technology and problem-solving. His interest in computers began early, pulling apart PCs and figuring out how things worked long before it became his career. Over the years, that curiosity turned into hands-on expertise across computer repairs, upgrades, networking, and day-to-day IT support for both homes and small businesses.

With more than a decade of real-world experience, Brian is known for his practical, no-nonsense approach to IT. He believes technology should make life easier, not more confusing, and takes pride in explaining things clearly without jargon. Whether it’s fixing a slow computer, setting up reliable Wi-Fi, or helping a business stay productive, Brian focuses on solutions that genuinely add value.

Brian has a strong connection to his local community and enjoys supporting families, seniors, and small businesses who prefer dealing with someone local and trustworthy rather than a call centre. Outside of work, he’s a family man who values quality time at home, good food, and meaningful conversations. No matter how big or small the job, Brian is always happy to help and guide clients every step of the way.